Contacts & Lists

Organise the people you message into contact lists, so you can broadcast and automate to the right groups.

Import or add contacts

1. Open Contacts in the sidebar.
2. Click Import to upload a spreadsheet (CSV/Excel), or + Add to add one by hand.

📷 Screenshot

contacts-import.png — the Import button + the column-mapping dialog highlighted.

3. Map the columns (name, phone, and any custom fields like city or plan). Custom fields can be used later as variables ({city}) in messages.

Create a contact list

1. In Contact Lists, click + New List and give it a name.
2. Add contacts to the list (from import, or by selecting existing contacts).

📷 Screenshot

contact-list.png — a contact list with its member count highlighted.

Tips

Clean numbers

Use full international format (e.g. 60123456789). FCT CRM checks which numbers are actually on WhatsApp before sending.

Unsubscribe & blacklist

Numbers on your unsubscribe or blacklist are skipped automatically in broadcasts.

Next step

→ Send a broadcast to a list.