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Auto-Tagging

Automatically tag a contact when their incoming message matches your keywords — so you can filter and follow up by intent (interested, price asked, ready to buy…).

1. Each row is a tag with its keywords. Tick to enable it. The built-in tags already cover common sales intents in several languages.

Auto-tag rules

2. Click "Edit keywords" to add or remove the words that trigger a tag (type a word, press Enter; click ✕ on a chip to remove). Use "Add Custom Tag" at the bottom to create your own.

Edit a tag's keywords