Keyword Auto-Reply

Reply automatically with fixed content when an incoming message contains certain keywords. There are three parts: write the replies, bundle them into a project, then assign the project to an account so it fires. A green ring marks the button to click.

1. Reply Sets — write your keyword → reply pairs. Click "+ New Set", give it a name, then add keywords and the reply to send. (Or use "Sample replies" for ready-made business templates.)

2. Project Reply Sets — bundle one or more Reply Sets into a Project. Click "+ New Project" and pick which sets belong to it.

3. Replies Assignment — tick the account(s) that should use a project. Only assigned accounts auto-reply; the rest stay off.