Keyword Auto-Reply
Reply automatically when a customer's message contains a keyword — using a saved Reply Set (text, image, voice, buttons).
Create a Reply Set
- Open Auto Reply in the sidebar.
- Click + New Reply Set and add one or more messages (text / media / voice / buttons).
📷 Screenshot
replyset-editor.png — the Reply Set editor with the message types highlighted.
Add keyword triggers
- For the Reply Set, add the keywords that should trigger it (e.g.
price,hours,location). - Choose match scope: DMs, groups, or both.
📷 Screenshot
autoreply-keywords.png — the keyword field + match-scope toggles highlighted.
- Turn the Reply Set on for the account(s) you want.
How it works
- When an incoming message contains a keyword, FCT CRM sends that Reply Set automatically.
- Order matters — the first matching set wins.
Tips
Keep keywords specific
Very common words can trigger replies you didn't intend. Use distinctive keywords.